China Travel Customer Center providing useful information for tourist

1) As soon as we receive your booking request, one of our experienced travel consultants will assist you in planning a pleasant travel arrangement according to your special requirements and interests within 24 hours.
2) A non-refundable deposit of 10% of the total tour cost is required at the time of confirming your booking. The balance is required 30 days before departure for your China Tour. Should the tour booked within 30 days before departure for your China Tour, full payment is required. If the final payments not received by the due date, Enjoy China Tour is not responsible for any undesirable outcome, such as failing to book the stated hotels, cabins, flights etc.
3) We will confirm your reservation by E-mail informing you with the proposed flights, hotels, and tours in details. If any conditions should change after the confirmation, Enjoy China Tour reserves the right to make changes and provide you with the alternative options.
Methods of Payment

If for some irresistible reason you must cancel your trip to China, we fully understand your situation and feel regret about that. We will refund any payment made to Enjoy China Tour (less any cancellation fee that is applicable) within 14 days of our receipt of your written cancellation request.
The cancellation fee will be charged as follows:
1) Cancellation received more than 35 days before departure: 10% of tour price, but may be applied for your next trip within 18 months.
2)Cancellation received from 21 to 35 days before departure: 10% of the tour price
3) Cancellation received from 7 to 20 days before departure: 20% of the tour price
4) Cancellation received from 3 to 6 days before departure: 50% of the tour price
5) Cancellation received from 2 to 0 days before departure: 100% of the tour price
Once the trip has commenced, we are unable to refund any amount for unused services due to your willingness, early departure, late arrival, or missed days on tours.
Special Notes:
1. The payment for the Yangtze River Cruise will be refunded according to the Terms and Conditions for Yangtze Cruise ship.
2. If your cancellation causes the change of your group size price, you need to pay more, such as pay a single room supplement etc.

Our purpose is to satisfy your requirement, so any alteration to your itinerary before the booking are happily processed free of charge. However Alterations after payment of the deposit will attract a fee of $20.00 per request. All expenses incurred by Enjoy China Tour in alteration of the booking are the responsibility of the customer. This includes all fees and charges levied by third parties such as cruise operators, airlines and hotels.
Enjoy China Tour reserves the right to modify the itinerary of your tour if air schedule or surface transportation changes, and/or events beyond our control make such alterations necessary. Under these circumstances, any of the increase or reduction of the tour cost will be calculated and charged/ refunded accordingly.

A valid passport and necessary visas or permits are required at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. Enjoy China Tour accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited. Travelers to Tibet are required to provide a doctor's certificate stating that the he/she is fit to travel and his/her blood pressure and heart condition are normal. This is a necessary requirement because of the possible effects that the very high altitude may have on certain people.

In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20kg for the economy class, 30kg for the business class, and 40kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.

Enjoy China Tour tour packages include China Life Tourist Accident/Casualty Insurance up to a maximum of $24,000 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by Enjoy China Tour is not applicable where only hotel or China flight booking are purchased through Enjoy China Tour.

If you feel unsatisfied with any service Enjoy China Tour has provided, please notify your local tour guide or your travel advisor to avoid the potential for similar problems happening again during your trip.
Should you have any complaints, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. Enjoy China Tour will not be liable for any claims made later than 15 days after the completion of your tour.

A Chinese visa is a permit issued by Chinese visa authorities to non-Chinese citizens for entry into, exit from and transit through China. Citizens of most countries must obtain a China visa before entering China. Those who come to China for sightseeing, visiting family of friends must hold a L Visa, that is the first step of your China Tour.

1.Original passport with at least 2 blank visa pages and valid for at least 6 months beyond the date of application 2. One completely filled out Visa Application Form. Download now.
3. One recently taken 2X2 inch photo showing entire face and without a hat on.
4.Former Chinese visa records (if any, together with their copies).
5. U.S citizens may apply for a single, double-entry visa valid for 3 months or multi-entry tourist visa valid for 12 months. If people apply for a multi-entry tourist for 12 months their passports should be valid for at least 18 months.
6.An applicant born in China who is applying for a Chines visa with his or her new foreign passport is required to submit his or her Chinese passport or last foreign passport.
7. A child of Chinese descent and born in foreign country who applies for a Chinese visa for the first time is required to submit his or her Birth Certificate and foreign passport or foreign permanent resident permit(e.g Green Card) of one of his or her parents.

Foreign citizens can obtain a China visa from Chinese embassies, consulates, visa office, and the consular department of the office of Chinese Foreign Ministry.

We do offer insurance for our guests. If you book a package tour from us, China Life Tourist Accident/Casualty insurance of $24,000 for you will be included as part of our package. Please note that if you only book hotels or flights or trains from us, such insurance will not be applicable.

Although we make every effort to make your trip safe and secure, you are still required to insure for some unexpected matter. It is possibly the best way to protect you against any accident that may occur during your travel.
A insurance policy for your China travel is needed before we confirm you tour.

The official currency in mainland China is the Renminbi (RMB) or "People's currency." The basic unit is the yuan (also known as ‘kuai'), which equals 10 jiao.
You can exchange traveler's checks or cash at most banks, and most hotels in the cities, the exchange rate in the hotels is the same as that in the banks. To change money, you have to have your passport at hand. If you want to change money in a hotel, you usually have to be a guest there. Sometimes if you are not a guest in a hotel but need to change money there, you can just say a random room number, but this doesn't always work.. Whenever you change the money, please keep the exchange receipts well in case you need to exchange back into the original currency upon your leaving from China.
You can use US dollars / Euros/ English pounds/ in the hotels to pay for the bill, in the friendship stores, to buy things from those vendors outside the scenic spots, to pay for any optional tours and to tip porters of the hotels, tour guides and drivers or whomever you want to tip. While you can not use US dollars or some other foreign currencies in department stores or small convenience stores, local restaurants, or if you try to buy things from street vendors.

Major credit cards such as Master Card, Visa, Diner's Card, American Express and JCB can be used to purchase goods in large shopping malls and stores in the big and medium cities, to pay for hotel rooms and for meals in some of the fancier restaurants, and to buy plane tickets with them.
Note: If you are to travel to those small cities or even remote rural areas, only cash in RMB can be used.
Only in very few hotels can you withdraw money with your credit cards. Most of the time, if you want to withdraw money with your credit cards, you need to go to the main offices of the Bank of China, where a commission and a minimum amount is usually stipulated.

There are a lots of ATM services available workings with your credit cards,.. You need to enter the password of your credit card correctly to withdraw money from ATMS, and in China you can only withdraw RMB from ATMS, there is a maximum daily withdrawal limit. It is not a good idea to completely rely on ATMS, as they are prone to disrepair or may not work with your credit card.
You won't have any problems finding an ATM in the bigger cities in China, although you probably won't be able to find one in remote areas or the smaller towns. However, this situation is changing, and ATMs are gradually spreading out across the country.

Upon your arrival in China from abroad, you have to go through the following procedures, just as in other countries. To save time, you will be given some forms to fill in on board before landing. They include the Entry Registration Card, Health Card and Custom Luggage Declaration Form.
1) Health check 2) Border entry 3) Customs:

Departure is relatively much simpler. As mentioned above, you have to take out the things that you had declared in your Customs Luggage Declaration Form which you filled in on your arrival. If any item is missing, a certificate by the relevant department is required (for instance, a certificate from the police is required if something is stolen); otherwise, you have to pay import duty according to the Custom regulations. And you will fill out the Departure Card and pass the security check.
The following items are prohibited imports:

1) For the check-in luggage, passengers holding an adult fare or half fare ticket are entitled to a free baggage allowance of 40kg (88 pounds) for first class, and 30kg (66pounds) for business class, while20kg (44 pounds) for economy class. No free baggage allowance is granted to infants. If your luggage is over the limitation, you will need to pay for the excess weight, and some of the airports in China are quite strict with this.
Tip for this: If you are traveling together in group more than 1 people, you can use your allowance together, for example, if you have 35kg, your friend have only 5kg, it will be fine as long as you two check in together. This method also applies to 3, 4, 5 or even more people within one group, as long as you are checking in at the same time over the airport counter. 2) For the carry-on luggage, total weight of carry-on baggage for each passenger may not exceed 5kg (11 pounds). First class passengers may carry up to 2 pieces. All other passengers may carry on only one piece. The size may not exceed 20x40x55cm. Carry-on baggage in excess of the limit is subject to an excess baggage fee and must be carried as checked baggage.
Note:

After Hong Kong returned to China in 1997 and Macau returned to China in 1999, many foreigners choose to apply for China Visas in Hong Kong and Macau because it is much easier to apply for China Visas in the two places than in their home countries.
But the situation changed because too many foreigners are applying for China Visas in Hong Kong and Macau during the Olympics. Now, passport holders of 33 countries can not apply for China Visa in Hong Kong and Macau any more. The 33 countries are (listed alphabetically) Afghanistan, Algeria, Bangladesh, Congo, Egypt, Gambia, Ghana, Guinea, India, Indonesia, Iran, Iraq, Kazakhstan, Kirgizstan, Libya, Malaysia, Mali, Mauritania, Morocco, Nepal, Nigeria, Pakistan, Philippines, Saudi Arabia, Sierra Leone, South Africa, Sri Lanka, Sudan, Syria, Tajikistan, Tunisia, Turkey and Uzbekistan.
The people who hold passports of other countries can still apply for China Visas in Hong Kong and Macau but the situation may change at any moment. We suggest our customers enquire Chinese embassies in their home countries before they go to Hong Kong or Macau to apply for China Visas.
F Visa issued in China mainland can not be renewed in China mainland. But if you get your F Visa in Shenzhen or Zhuhai you can still renew it in China mainland. Other F Visa holders must go to Hong Kong, Macau or their own countries to renew F Visas.
Validity of L Visa and F Visa has been reduced from 90 to 30 days.
Passport holders of France, Italy, Germany, Belgium, Denmark, Sweden, Spain, Portugal, Luxembourg, Egypt, Greece, Holland, Finland, Austria, Hungary, Czech, Norway, Iceland, Britain, Ireland, Rumania, Estonia, Slovenia, Croatia, Tanzania, Cyprus, Lebanon, Poland, Lithuania, South Korea and Malta can stay up to 90 days;
Passport holders of South Africa, Australia, Brazil, Canada, Philippines, India, Japan, Malaysia, Mexico, New Zealand, Singapore, Switzerland, Thailand, USA, Uruguay, Turkey, Indonesia, Liechtenstein, Samoa, Seychelles, Monaco, Namibia, Israel and Kiribati can stay up to 30 days
Nationals of China mainland with valid Macau entry/depart documents, including residents of Mainland China, Hong Kong, Taiwan and overseas Chinese for a stay of up to 30 days;
People who hold the travel documents issued by Portugal Bureau and who nationality is not Portugal;

As the time flies to 21 century, tipping is no longer illegal in China since 1980s. Tipping for tour guides and drivers in recognition of their good service has become a common practice. Hotel bellboys and house keepers expect your tips as well. It is not customary to leave tips at hotel or local restaurants as the bill usually includes 10-15% service charge.
Our tour does not include tipping in our quotation as tipping is a personal matter. If you don't know what the proper amount for tipping would be, the following standard is for your reference: